Returns & Cancellations

Can I return an item?
Yes. If you change your mind about a purchase from softtoylover.com, you may return eligible items within the return period stated at checkout. Products must be unused, in their original packaging, and in a condition suitable for resale.

How do I start a return?
To initiate a return, visit softtoylover.com and follow the instructions in the Returns section. You will be guided step by step to create a return request and arrange your parcel for shipping back to us.

Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer, unless the item is faulty or incorrect. In such cases, return costs may be covered. Clear details will be provided during the returns process.

When will I receive my refund?
Refunds are processed once the returned item is received and inspected. Funds are credited back to your original payment method. Please allow sufficient time for your bank or payment provider to complete the transaction.

Can I cancel my order?
Orders placed on softtoylover.com are processed quickly. If you wish to cancel, please do so as soon as possible. Once the order has been shipped, it may not be possible to cancel, but you can still request a return.

What if my order arrives damaged or faulty?
In the unlikely event that your product arrives damaged or defective, you can request a replacement or refund. Please use the Returns section at softtoylover.com to provide details and photos, and our team will assist you.

Are there items that cannot be returned?
Certain products may not be eligible for returns due to hygiene or safety reasons. These exclusions will be clearly noted at checkout or on the product page.

How long do I have to return an item?
Return windows vary depending on the product and shipping region. The specific return timeframe will be stated during checkout and in your order confirmation.

What happens if I send back a late return?
Returns received outside of the stated timeframe may not be accepted, and items could be sent back to the customer. Always check the eligibility period before sending back a product.

How will I know my return has been received?
Once your return reaches us, you will be notified by email and the refund or exchange process will begin. You can track the status of your return through your softtoylover.com account.